Horrible practice! Bait and switch tactics. We called and inquired about a new patient exam for a suspected cavity in our son's tooth. They were happy to see him. Then, after we had the exam they informed us that they could not schedule us to actually have the cavity fixed until at least September, if not November. So, we are supposed to wait 6-8 months to get a cavity fixed? Seriously!? Terrible business practices. If you can't do the work, don't accept a new patient knowing you can only do the initial consult. We will NOT be returning to this joke of an dental practice.
The dentist and the dental assistants are really nice but the office staff I have dealt with are rude. I had a balance of $43 left and I have been paying on the initial $63 for two months and I missed my may payment because we had a busy month and I just honestly forgot. I asked them today at my kids appointment if I could pay $10 and then I would pay the remaining $33 on Friday. They said the balance had to be paid in full before they could see the kids. Ok let's go back to the $63 balance. They did an xray on my daughter at their last appointment and did not tell us it was not covered under insurance because it hasn't been 3 years since she had her last one done at her old dentist. We got stuck with the bill even though we tried to fight it, but they wouldn't even try to make it right. I finally told them I could make $10 A month but then all of a sudden payments weren't good enough. They get one more chance and if we have issues again we are gone. It's sad that they seem to care more about money than their patients at least with their billing people anyway. It's not like we owed them buckoos of money.
Kid Smiles Izzard Rudy Dds is a US Dentist based in San Angelo, Texas. Kid Smiles Izzard Rudy Dds is located at 2141 Hamilton Way # 104, San Angelo, TX 76904, USA.
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