I called in a few weeks and went through the ENTIRE scenario again above. The lady next door went over to ask Kyle to CALL ME. Kyle said AGAIN, there is a little stitching to be done and then will be finished.
3) I sent a letter. No response.
In 1 year the boots were not ready.
2) I emailed. No response.
This is the 1st time I ever wrote a negative review. And it bothers me to do so. Give him a try if you like but you are now forewarned.
Shameful. NO boots. NO (none, zip) customer service.
I have no idea of this new owner Kyle makes a good boot or bad since I could not get any boots from him even when giving him well over 1 year.
1) I called and left a message. No one called me back.
People need to calm down this was copied off their fb page "HEY Y'ALL!!! Mercer Boot Shop will be closed from today, January 13 until Friday, February 3, as Kyle is in Fort Worth at the rodeo! Thank y'all for understanding & come visit us in Fort Worth!!!" Hope after you get your boots you change your review...carry on.
When JL Mercer was owned by the prior, original owner, J: Mercer's reputation was made and was GREAT! That is why I went with JL Mercer. But this new owner has a lot to learn.
The owner Kyle measured me for boots. I placed an order and paid 50% down. Kyle said the boots will be ready in 1 year.
In a few weeks...........nothing. Again no response to my calling and leaving messages and no response to my emailing him. We are well over 1 year and got my Discover Card involved who gave me my deposit back.
I repeated #1 and #2 above 3-4 times and still NO response over a few weeks. Finally I called a neighboring store asking them to go next door to JL Mercer and request that Kyle to call me. (The lady next door snickered and said I was not the 1st one to call her and ask for her assistance.) Kyle called and said there is a little stitching left and it will be done in a few weeks.
Read the other response at a 1star. My experience was the exact same except after 2 years I recieved my boots and guess what! They don't fit!!!! Very unsatisfied customer!
So, NO boots, NO returned phone calls (other than when I asked the lady next door to go over and ask Kyle to call me), NO returned emails. Just repeatedly empty promises and I wasted well OVER 1 year and got NOTHING but a heartache from all of this.
AFTER all of this when Discover Card got involved, I still could not get my boots finished. I was told it will be done again in a few weeks. It did not happen.
J L Mercer Sons Boots is a US Shoe Store based in San Angelo, Texas. J L Mercer Sons Boots is located at 224 S Chadbourne St, San Angelo, TX 76903, USA.
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