Made an appointment for 3:45pm, they didn't start looking at my car until 4:30pm. I was then given a sheet of paper that shows camber/toe/caster. The supervisor, Michael, informed me that if I paid $200 for 4 new camber bolts, they would be able to fix everything...which is impossible, caster cannot be fixed with new bolts (which was the main issue). I was then told that nothing could be adjusted until I got new bolts, also not true, toe and caster have literally nothing to do with the camber bolts. I declined the advice, and waited another 30mins for them to get my car out of the garage.
The people here are truly helpful and care. They go out of their way to help. It's why I keep coming back.
Great service, good experience. I arrived at my appointment time and was out in just over an hour. New tires all around! Thanks.
Excellent Service. Had me out in under 10 minutes
My family and I moved from out of state and almost exclusively took our vehicle to the local Firestone there and were very pleased with the service. After our experience yesterday, we won't be going back to this location. The man at the front desk was extremely rude. We went in for a routine oil change and were hoping to set up a follow up appointment from some work we had done at another Firestone. He refused to answer questions, he tacked on extra charges and didn't explain them and when we asked he said "we gotta get paid somehow." I have been taking our car to you guys for a long time. I know you don't charge $60 for a routine oil change on our little 2009 Toyota Matrix. We were asking questions about our A.C. in the car because we moved to Texas from New York and we want to make sure that everything is in working order for our 6 month old baby in the car with the heat in this Texas summer. We were only asking questions about it to get an idea about weather or not we should bring it back to them for service and he added a $10 charge to the bill! We were only asking questions and did not ask for anything else but the oil change and for a professional opinion on what needed to be taken care of at our next servicing. I was ready to walk out but then decided to stay and was able to use an online coupon. We like bringing the car to you guys but please do something about this horrible service at this location.
I then took the paper I was given and brought it to Steve at the Firestone on Southwest BLVD. Steve explained the sheet very thoroughly and my actual issues to me, he then told me that there was nothing Firestone could do to help me, and advised me to several other reputable shops. I highly recommend avoiding this Firestone, and taking your business to the one of Southwest BLVD.
Firestone Complete Auto Care is a US Car Repair based in San Angelo, Texas. Firestone Complete Auto Care is located at 38 W Concho Ave, San Angelo, TX 76903, USA.
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