They were rude. They wanted me to pay to have things replaced even though they admitted that they were still in good condition. When I said that I didnt want to do that they were rude. They made me wait 6 hours after saying I wouldnt pay extra. On top of that, the "check engine" light went on less than 12 hours after leaving. I had to bring my car somewhere else. I will never return here.
Spent three hours trying to fix car but we're not able to. At least they didn't charge me.
Today I went to try to get a state inspection done. The sign was welcoming with 'no appointment needed' and only a couple of cars in the bay with 4-5 mechanics around.
I have had oil changes, tire work, and front end parts replaced on my car and truck. All work was done well, but admittedly they are a little slow. I recommend leaving your vehicle rather than wait there for the work to be completed. I also had an alignment done there and they did a great job. Originally, I took my truck to Caddo alignment, paid for the alignment, but the truck drove as bad after the alignment as before. I looked under the truck, and could see that none of the adjustment nuts or bolts had been touched. When I went back a couple days later, I was told it had been aligned, but when I said none of the adjustments had been broken lose, they admitted they couldn't align it due to bad ball joints. Took it to Goodyear, and they aligned it and didn't find bad ball joints. Truck is still tracking great months later.
Bottom line: if that were the case, please don't make me wait 40 minutes just to let me know a short procedure will take an additional 2 hours. Having one of the mechanics come in to man the desk for a short period of time would have solved the problem.
When I got to the counter, there was one couple ahead of me being served. After about 10 minutes, the customer service rep told me that he'd be right with me. As he went through painstaking detail through all the fine print and answered every question the people in front of me could come up with, the time quickly ticked by. After standing waiting for 20 minutes with no hope, I pulled a chair from the waiting area and sat in line.
Another 15 minutes later, it's finally my turn. I tell the customer service rep that I'm just looking to get a state inspection (usually a 20 or less minute deal). He goes in the back and 5 minutes later comes out to inform me that they could not get my vehicle out until about 5pm (2.5 hours from when I entered the store).
Good service long wait but worth it. Knowing there are good techs working there
Goodyear Auto Service Center is a US Car Repair based in San Angelo, Texas. Goodyear Auto Service Center is located at 300 W Beauregard Ave, San Angelo, TX 76903, USA.
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