If I could give zero stars, I would. The employees don't know how to do their jobs, down to the most basic tasks. I went in try to trade my phone on warranty and was told it wasn't eligible because I had purchased it over 12 months ago. A simple Google search revealed that the model of phone had only been available for 7 months. The store employee hadn't even looked up my account!
Customer Service is not good with this company. Coverage area is a joke, In the middle of town my phone has No Service. It is impossibly expensive to get a new phone as an exsisting customer. $600 down as a 4 year customer is ridiculous. Don't bother with these people.
Worst phone service in Texas I can't get my own voice mail, my LTE speeds on all my lines are very slow, and the customer service is lousy
The Service has been terrible use to be good. I was a t mobile customer for 4 years, but it went downhill I am leaving soon as possible
Also, if you do decide on service with T-Mobile, do NOT pay for the Jump! program. When I opted in, I was told that the program guarantees that I'd be able to trade in my phone in 12 months with no further payment, and get a new phone - and at that point just make payments on the new phone. It's been about 15 months now, and I have discovered that the trade in value of my phone is only $129. I've paid $150 in Jump! payments, and that money did literally nothing. If I'd paid an additional $10 a month toward my phone, I'd owe less than $129 and could be free of the burden of T-Mobile forever...
Worst customer service I have ever had in my entire life. I left a critic review for an issue with tmobile the manager made sure to let me know the problem I had with t Mobile was not with HER store. But still left with unresolved problems and refuse to go back. I even filed for my separate issues with T-Mobile. I have never seen such horrible attitude and blame for a customer.
T Mobile is a US Electronics Store based in San Angelo, Texas. T Mobile is located at 4001 Sunset Dr #1154, San Angelo, TX 76904, USA.
Please contact with T Mobile using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find T Mobile opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Electronics Store in San Angelo