Really great visit! Awesome customer service, Sales associate worked with our budget, and was very friendly and helpful. Mall stores often get a bad rap and I was worried about visiting Kay's to pick out my engagement ring, but we loved the whole experience after being snubbed by one of the private jewelers in town. Definitely recommend!
Kay Jewelers is by far the worst company I've ever had the displeasure to work with. Had a diamond fall out of my band (if that tells you about the quality) and decided since I had to ship it off for two weeks to have it repaired, I might as well get it soldered. First off they didn't honor their military clause for me because we had to drive to a different state to get the ring inspected. Someone failed to tell me or my husband in the three years I've had it you can get another jeweler to inspect it in place. We were told it had to be Kay. So the repairs were out of pocket. The employee we dealt with was new and training so the manager was helping him fill out the form. I saw the form, she saw the form, my husband saw the form. It was written on it to solder it and was written in the computer. When my ring came back, it wasn't soldered. Their excuse? The employee didn't write legible enough. So why wouldn't they call to verify the request? Why didn't the manager catch it? Why wouldn't they look in the computer. It sounds to me they were lazy and incompetent. They send it BACK off to solder it and when I go to pick it up the second time, guess what? It's not there! Why? The incompetent jeweler knocked another stone out of my ring. Why weren't all the diamonds checked for their security the first shipment out? They can't follow simple directions, they damage my jewelry, and on top of that, they cancel credit cards with them without warning too. Sure it's written in fine print but a curtesy notice would be amazing before they close a line of credit and make your credit score drop 40 points. I couldn't be more disgusted and disappointed this is the company I have my wedding ring with and have to do business with as long as I have my ring. It would be amazing if you could somehow switch jewels like you switch auto insurance. At this point I'm so upset with the company, I'd be okay if they lost it in the mail, paid the cost of the ring and I could just go buy another ring with a company that knew how to take care of their customers. It's sad when a bride it okay with that. I hope this reaches someone and deters them from the same headaches this company has given me over the years.
I'm posting this on behalf of my friend who is too nice and gets taken advantage of for being decent. Easter weekend (April)- she was proposed to. Ring was too big, had to get it resized. A week later, went to Kay jewelers to get it resized. They didn't have a ring small enough so they had to send it to the "company" (Levian, CA). They said it would take 2 months. Early June, she gets it back...effing thing is still too big. So she goes back AGAIN to have it resized. Got it back, STILL TOO BIG. Just to clarify this is now the 3rd time they have effed up. Not only that but a stone falls out! She goes back to the store to get it fixed and they say they have to get the thing back to Levian b/c the stone fell out. At this point, my friend asked for a refund. After hearing this, they say, "Oh, you've passed the 90 days for a refund.All you can do now is to let us fix it. That will take a week."So, she did. She had no other choice. She's upset and feels like she's been taken advantage of.My friend has been engaged for 3 months. Her fiance proposed right before he was deployed. She's had the ring in her possession for a week during that time. So, you tell me, Kay Jewelers, "Does every kiss begin with Kay?" Because if so, you can kiss my ass.
Kay Jewelers is a US Jewelry Store based in San Angelo, Texas. Kay Jewelers is located at 4001 Sunset Dr Suite 1244, San Angelo, TX 76904, USA.
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